Frequently Asked Questions
Everything you need to know about shopping with KATYDID.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international shipping varies by location.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you offer wholesale opportunities?
Yes! KATYDID is a popular choice for boutiques. You can apply for a wholesale account through our 'Wholesale' link in the footer to access bulk pricing and exclusive designs.
How do I know which size to order?
Each product page includes a detailed size chart. Since we carry various styles from hats to loungewear, we recommend checking the specific measurements provided to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay Installments for flexible payment options.
How should I care for my KATYDID apparel?
To keep your clothes looking fresh, we recommend machine washing on a cold, gentle cycle and hanging to dry. For hats, spot cleaning with a damp cloth is best.